David Mitchell
Hertz Criminal behavior
I got behind in my reading over the holidays and was going to add a story to Mary Margaret's piece about Southwest Airlines.I have been hearing the same story (third hand) from a younger buddy who flies for Delta (abaout 18 years since flying an Air Force tanker in the first gulf war). And I get the impresson tha Delta is a much better managed company.
But I have a different story that just broke in th news in early December. Some of you will have heard it but those who have not, I will summarize.
During the initial crazy rush to travel coming out of the first Covid shutdwon, you will recal that most of the rental car companies were caught short, having sold off some of their car inventory to cover debt service. And the entire car rental busines became it's own little nighmare. As my job has me standing in a driver waiting area at Savannah Airport, we are right near the rental car desks - about 8 or 10 companies. And we are closest to the Hertz desk, so we saw the huge lines - sometimes 60 to 80 people waiting.
Hertz's behavior during this mess was incredibly incompetent. They were giving out reervations for ars that they did not even have, leaving many people to wait hours, try another company, or even rent U-Haul trucks. And of course they all jacked their fees up to approximately triple their normal rates. And most noticeably, they stopped paying their staff to stay on duty for the normal late hours. People were arriving with reservations and no one was at the desk to give them their reserved car.
In one occaison, I had a young Black lady (about 25) with a small baby in a baby carriage and a huge suitcase, approach me asking "Sir, is their a USO desk here?" I said "yes but they are closed this time of night". She began to cry right there in front of me. She was soldier at nearby Ft. Stewart and could not get her car to drive home, and her husand was also a soldier but was deployed and not able to drive the hour from Ft. Stewart to pick her up. She was going to have to get a hotel room (many near the airport) for the night and come back in the morning for a car. I was so mad, I paced around for a few minutes and walked back over to her and handed her a wad of $20s and said, "This is your miitary discount for your hotel room."
I actualy saw worse incidents (a famiy of 8 stranded at the empty desk at midnight) but I want to gt on to my main story.
In early December, Hertz was found guilty and ordered to pay about $160 million to about 350 people for one of the most ridiculous screw-ups I have ever heard of. Hertz had been listing some of their legitimately rented cars as "stolen" (why, I do not know), and police were stopping and arresting these drivers as car thiefs. I watched sevrala videos, one of three police officers surrounding a car with guns drawn and the driver was an innocent young mother with little children in the car. There is one case where a guy went to jail for 30 days before he could convince someone of the mistake.
There was actually a public denial by Hertz executives at one point - claiming no knowledge of the situation. But the very next day, someone inside the compnay leaked a spreadsheet showing each and every such car and full details of the cars and the arrests!
I have been telling this to everyone I know and hoping people will stop doing business with this criminal operation.
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