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Joseph D. McCarthy
Water is not my problem AT THIS TIME. (Please excuse the typo shouting.)
A bout two weeks ago we started receiving calls on our home line. They were from Citi Cardd fraud unit. When I finally attempted to respond an automated (AI is here) voice asked me to wait for the next agent, wait time was estimated as less than five minutes. Every minute the automated voice would thank me for waiting; then tell me the expected wait time was less than five minutes. After being on the phone over half an hour I hung up. The phone calls kept coming every few days. Finally I attempted to reach someone at CITI Cards; only to be told expected wait time was less than five minutes. After half an hour I hung up
Days later, having time to waste, I called again. After 38 minutes I talked to a living and breathing person with a heavy accent. She asked if I booked a cruise, did I purchase $600 from Apple, did I purchase scuba equipment form Amazon, etc., etc. I said no. she cancelled my card and would have a new one sent to me, arriving in seven to eight days. Nothing I could do..
Two days later I realized my September bill was due Oct. 21st. Back to the phones. After abot 42 minutes of hearing expected wait time is less than five minutes a living, and I think, breathing person answered. She asked a bucnh of questions then said the would put a copy in the mail and I should receive it within 7 to 8 days. I asked if they could expedite it, and was told they could not. Hopefully I receive it in time.
Today I received a phone call fro a living person with CITI Card. She confirmed who I was than asked if I made a puchase with my ne card three days ago, NO. How about the purchases made two days ago; NO. How about the three purchases today, NO. Well shesaid we will have to cancel that card and issue new ones that you should receive in 7 to 8 days. By the way do you need all three ccard, WHAT. Well one for you, your wife and Jenifer. I have no Jennifer. The agent "what about te email JTYS@gmil -NO. Did you request an increase to double your limit, NO way. The agent "we will cancel the replacement cards and send you new ones that should arrive in 7 to 8 days."
Her final statement "we greatly appreciate your 37 years with "X" card.
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